Frequently Asked Questions

We recommend that you bill your patients for 90 days once insurance information is exhausted.  Send a statement, past-due statement and final statement.  If you have the time to call your patients, that can be worthwhile too.

Yes.  If the check(s) are more than ten days in the future, you must notify the check-writer before depositing the check.

Maybe.  Your patients must consent to the fees.  Specific verbiage needs to be on your financial policy that they sign.  Contact us for examples.

Not really.  Most people understand that they need to pay their account.  Our agents are certified and trained to treat your patients politely and professionally.  You will notice that many patients want to return to your practice after they pay their accounts.

Yes, contact us and we will set up a secure ftp account for you.

We send status reports the same day you request them.  If you prefer, they can be set up monthly or quarterly too.

Both parents are responsible for their children's medical bills, regardless of what a divorce decree may say.

There are two consumer bankruptcies- Chapter 7 and chapter 13.  Chapter 7 will discharge the bill, there is nothing you can do.  Chapter 13 is a repayment plan, file a claim and wait.  Sometimes it is several years, but there is a good chance you will collect a portion (and sometimes all) of the balance.

The other parent (if not party to the bankruptcy) is responsible, you may bill them.

Please verify whether your bill lists CCB or Central Collection Bureau.

If it is Central Collection Bureau, contact us via our online chat or call 800-878-5165.

If your bill lists CCB, that would be CCB Credit Services of Illinois, a separate company that has no relation to Central Collection Bureau, Inc. in Indiana. Call them at 800-252-1772 or visit their website at www.ccbcreditservices.com for further information.

The creditor or provider of service and date of service are listed on the initial letter you would have received from Central Collection Bureau. If you do not have that letter, contact us at 800-878-5165 or use our online chat service.

Please contact your insurance company before calling Central Collection Bureau. They can advise you if your insurance was billed, how much they paid and whether there is a balance remaining that is your responsibility.

You signed paperworkd at the service provider's office agreeing to pay fees associated with collection.

Generally seven years, even after they are paid. For more information about credit reports, please see our Consumer Help section pertaining to credit reports.

The cumulative interest may be growing.  Contact our office for specific details regarding your account.

No.  Our collectors are trained to be polite and professional.  They understand difficult economic times. Their job is to help you resolve your issues.

Absolutely.  Call us back and ask for a supervisor or a different collector.

Yes.  Payments are processed securely and adhere to all federal and state security laws. For more information, our security efforts are described in the section "Data Security".

If you have legal representation, we will contact your attorney to work out full payment of your debt. Central Collection Bureau has experience working with legal firms throughout the state. For more information, please contact us.

Yes, with a check or credit card. Call us at 317-887-5165, or toll free at 800-878-5165

Sometimes.  Check with your doctor's office.

Contact us by phone or email. A manager will review the incident.